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We have collated the best free online resources to get valuable training in Sales skills.  Please follow the links below to start your learning. 

Sales Techniques – Using Competitive Sales Strategies
This free online course in sales techniques will teach you how to use competitive sales strategies, how to negotiate in mutual interest and how to write superior sales proposals. Selling is an essential to the success of any business. This free online course will teach you about what compels customers to make a purchase, customer politics and buying cycles. Take this course today to improve your abilities as a salesman

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Successful Negotiation: Essential Strategies and Skills
We all negotiate on a daily basis. On a personal level, we negotiate with friends, family, landlords and even employers, but negotiation is also the key to business success. On this course, you’ll discover and practice the four steps to successful negotiation and learn strategies to do it better with the world’s ranked #21 university. You’ll identify the four key stages of negotiations and complete a negotiation analysis that will set you up for success. You’ll also explore the use of power and psychological tools during negotiation, and learn how to apply your new skills to a business deal. Free to register. Fee to certificate.

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Learn Proven Sales Strategies to Close more Deals
Heading into a closing conversation with a prospect can be nerve-wracking, but using the right words and techniques will go a long way in helping you close more deals. Together with the folks at PandaDoc, we crafted a lesson that teaches sales professionals specific strategies to use in the sales process’s closing phase.

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Influencing People
This course created by the University of Michigan and powered by Coursera will improve your ability to influence people in situations where you cannot use formal authority. You will learn about effective ways to build, develop, and sustain a power base in your organization. You will also learn influence tactics that enable you to be more persuasive and influential in working with your superiors, peers, and even subordinates. In addition, you will learn how to build and maintain high-quality relationships to further maximize your informal power and ability to influence others. Importantly, you will distinguish between influence and manipulation and learn how to protect yourself from the unwanted influence of others.

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The Digital Economy: Selling Through Customer Insight
No matter how sophisticated your marketing is, if it doesn’t result in attracting customers, your business is set to fail. This online course applies fresh thinking to how marketing and selling activities combine to create customers who keep coming back. You will develop an understanding of how customer relationship management breeds business development success; critically evaluate accepted wisdom on how marketing influences customers; and learn how marketers increasingly draw on powerful information systems to build a holistic view of customers. Free to register. Fee to certificate.

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Business Fundamentals: Customer Engagement
When did you last do business with someone you didn’t trust? Or who broke a promise? Building a relationship with your customer involves time, communication and commitment, but the benefits are a sure way to help your business succeed and grow. This online course introduces the principles of relationship marketing, revealing long-term relationships as the way to unlock value for marketers, customers and other stakeholders. Even if you have never considered marketing to be relevant to you personally, the ideas shared in this course will reveal how you can benefit from it – at work or elsewhere.

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How to show confident body language

You’re well prepared and rehearsed, dressed appropriately and you’re presenting with confidence and a dash of humour (nice one). So what’s with the less positive vibe you’re getting from the group? Could it be your body language? What are your hands doing? It’s important to consider your body language in most situations like a job interview, presentation or when meeting someone you’re keen to impress. It can make a huge difference to how you come across. Samuel explains more in this video:

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Giving effective presentations
This course looks at how to prepare, produce and deliver an effective presentation, a valuable skill to learn for sales techniques.

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Effective Questioning for Call Handlers
How an organisation handles phone calls can have a direct impact on its success – a badly handled call can mean limited information that might affect service delivery, customer satisfaction and, even, safety. On this course, you will learn to evaluate how call handlers ask questions over the phone. You will examine the consequences of asking questions in different ways and consider how this affects call outcomes. You will also examine the role of technology in call handler-caller communication and how software design can support service delivery over the telephone.

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