Kickstart Go

Support Worker


To contribute to the provision of home-based treatment, as an alternative to hospital admission, working within a 24-hour, 7 day a week service across the social care pathway.

To work proactively in accordance with the principles of social inclusion, promoting independence and recovery.

This position is to support a young male, who has lived within a mental health ward for the last 7 years under Section 3, of the
Mental Health Act (MHA) (1983).

The client has Diagnosis:

• Asperger’s Syndrome and Schizophrenia
• History of severe schizoid behaviours, psychosis and hallucinations, self-neglect, physical aggression,

Predisposing factors/ history

• Difficulties understanding social communication
• Difficulties communicating his leading to frustration and distress.
• Psychosis

This person is now ready for discharge on licence.


• Work under the supervision of qualified staff.
• To observe report and record changes in the clients physical, mental health and behaviour.
• To provide care for clients as planned in Multi–disciplinary Team (MDT) meetings.
• To be aware of and work to the principles of the Mental Health Act (MHA).
• To give and receive clear messages by telephone and or personal contact.
• To provide the necessary physical care to clients to help them complete daily living activities i.e. personal hygiene, diet and fluid intake, clothing and laundry, maintaining personal environment, maintaining rest and sleep and activity, physical observations.
• To act in a manner to respect the customs, individuality, values, sexuality and spiritual beliefs, activity, supporting the individual to fulfil these.
• To provide social activities, emotional support and stability to clients to ensure effective engagement whilst maintaining professional boundaries.
• To contribute in the assessment, planning, implementation and evaluating care.
• To create and maintain professional supportive relationships with all members of staff with other professionals and agencies to enhance recovery.
• To carry out observations as per individual care plans, service user needs, in line with GHC Policy.
• To participate in, and where required co-facilitate, therapeutic and social engagement group work.


• To record all contacts with clients and case notes.
• To ensure effective communication with clients, relatives and carers, visitors, staff and others.
• To ensure that all communication is within the boundaries of service user confidentiality and to seek guidance when unsure.
• Exchange factual information with clients using persuasion, tact, reassurance, empathy and acknowledging barriers to understanding.
• To document information to support mental state examination.
• To ensure that any information related to service user or other personal safety is communicated immediately to senior team members.


• To assist in the collection of data for the purpose of audit, research and service performance.
• To contribute to the maintenance and monitoring of service standards.
• To promote Service User involvement in all aspects of their care.
• To contribute and make suggestions to the improvement of services.
• To identify issues of concern at work and alerting appropriate personnel.
• To present a positive image of the team, service and company
• To act as an effective team member.


• To have knowledge of risk assessment and management tools currently in use within the service and to provide care for service users within those guidelines.
• To recognise potential crisis situations and act responsively and responsibly until assistance arrives.
• To be aware of the potential for vulnerability and abuse amongst the service users/ families and using the local policy to inform appropriate personnel in line with safeguarding Policies.
• To follow the company Lone Working Policy ensuring that home visiting and any autonomous activity is effectively reported and logged.
• To take all possible precautions to safeguard the welfare and safety of staff, service users, visitors and the public, by implementing all policies related to health, safety and risk


• To participate in supervision, appraisal and performance development.
• To identify appropriate training needs in line with professional development.
• To ensure attendance at all company essential training.
• To work towards achieving competencies outline within role and the collection of evidence within personal portfolio.


• To provide physical and psychological care to service users in accordance with the specified plan of care.
• To carry out duties as designated by the person in charge.
• To accurately record patient/service user information.
• To provide support to relatives/carers.
• Working where ever required on a 24-hour rota throughout the Acute Care Pathway.
• To work proactively in accordance with the principles of social inclusion, promoting independence and recovery.


The post holder will work as part of a wider team, and be responsible for:

• Day to day support
• Reporting concerns around mental health complexities
• Be responsible for acting immediately on service direction
• Updating all case notes on Mobizio
• Being part of a wider team.