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Lost and Stolen Card Operators (Banking and Finance) (10 of 10)

Manchester, England,
Role-Closed
Description

Security Administrators – Lost & Stolen Cards (1 of 10)

ECB are seeking Security administrators for our new venture No previous knowledge or experience is required.

Your integrity, problem solving, and empathy are all our needs Your responsibilities will include: Recording of customer complaints in lost and stolen ATM cards, Missing Funds, Authorisation of Issue of New Cards to the supervisors, Referring the Matter to fraud and compliance department if required.

Providing exceptional customer service via phone, email, live chat and social media. Showing ownership and accountability for offering solutions that help and benefit our customers. Maintaining high service standards and continually improving the service to our customers.

Responding to customer complaints and escalating issues as necessary. Supporting continuous improvement ethos within the contact centre. Actively seeking to improve processes and workflows. Working well within a dynamic team environment.