Kickstart Go

Receptionist – Welcomer

London
Recruiting
PI Hotel Management Ltd T/A Ibis Styles London Gloucester Road
Description

You will have to welcome all guests and look after them from arrival through to departure. You will contribute to guest satisfaction by providing high quality services with a warm and friendly approach.

Operations:

·     Welcomes all guests as soon as they arrive with care and attention, with a personalised approach

·      Is proactive, anticipates guests needs and looks for suitable solutions

·      Conveys the hotel image and promotes company’s loyalty programme Accor Live Limitless

·      Assists as required with the solving of any guest feedback and is able to handle them in an efficient and satisfying manner

·      Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them

·      Carries out all operations concerning guests arrival and departure in compliance with payment procedure

·      Informs guests about formalities, any special conditions relating to their stay and the services available