make calls to clients to learn about and address their needs and recommend best product to match them
book appointments for sales to go visit customers
Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
Build lasting relationships with clients and other call center team members based on trust and reliability
Utilise software, databases, scripts, and tools appropriately
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
Make sales or recommendations for products or services that may better suit client needs
Take part in training and other learning opportunities to expand knowledge of the company and position
Adhere to all company policies and procedures
To apply for this job share the details with your Work Coach at the Jobcentre Plus who will refer you to the employer. You must apply via your Work Coach for your future employer to be eligible for the scheme.
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