Full time position, Mon – Friday
Some monitoring of alerts over weekends and evenings
(PAYE) + Holidays + Pension
You will be based in Bristol, UK
Currently work from home, with occasional days in the office
trukl.com is on a mission to disrupt the logistics industry and are in the right place to capitilise on the huge surge in online ordering. We are building a smart system that saves UK SMEs time, hassle and money to book, track and manage their parcel shipments.
We’re looking for an Operations Assistant to ensure our company is able to onboard new customers whilst we maintain our company objectives and service levels as we can continue to grow, without the wheels falling off. The right candidate will be capable of carrying out the key responsibilities required today, and will have the ability to scale themselves and their responsibilities (with our support) as the company grows.
This is an opportunity for the right person to make an impact and scale with the company. If you’re self-motivated, professional, and capable of managing your workload and prioritising tasks in a fast-paced, evolving environment, this is your chance to get a foot in the door of a high-growth venture, and play a key part in its success.
Manage and own the success of onboarding new customers, full lifecycle
Work with the founders, team members and customers to gather information
Accompany the customers in their onboarding journey i.e. initiate and lead the journey to onboarding, and maintain the relationship until it works
Coordinate and maintain relationships with the delivery companies.
Monitor and manage customer deliveries and collections
Maintain service levels and meet business KPI’s
Assist in and contribute towards trukl’s platform development
Keeping the customer at the centre of their everyday work schedule
Improve current processes and coordinate organisational procedures for optimised efficiency and scalability
Oversee daily 3rd party delivery operations through collaboration with the sales teams and customers.
Perform an array of administrative/operational tasks from managing calendars, planning and coordinating and project management and working with IT to achieve deadlines and operational requirements
Build and manage scalable processes to ensure a seamless client experience
Oversee and deliver new strategic projects/initiatives from development through successful execution under the guidance of CEO
Who we are looking for:
A nurturing attitude to customers and their experience
Optimistic and logical personality, happy to face any task
Good problem solver
Can manage a high volume and pressurized working environment
Highly computer literate
Excellent team player but able to self-motivate and work from home
Good problem solver (yes we listed that twice, but its double important)
Someone that is task oriented & organised
Someone able to build and maintain relationships
A growth mindset
1-4 years of professional experience in a startup or commercial environment
Demonstrable experience developing new initiatives
Has managed multiple work-streams in a high-pressure environment
Intimately familiar with online tools like Google Docs and Sheets
Experience using a CMS/ERP and comfortable using multiple tech platforms
Ideally some experience of logistics/ warehouse / working with delivery companies
Join a high-growth startup from the beginning
Work with a friendly but hard working team
Learn all aspects of a business (if wanted)
Learn more than you thought was possible
Salary and package commensurate with experience
How to Apply
If you’re interested in this position, please email email@example.com
CV / LinkedIn message and a brief bio (up to 150 words)
Why are you interested in the role and what you’ll bring to the team?