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Debt Recovery Handler

Newcastle Upon Tyne

Based in our office in Byker, Newcastle upon Tyne, a Debt Recovery Handler is responsible for the timely progression of new and existing accounts, from account set-up through to a final settlement. The candidate will take possession of their own small portfolio of cases and, following an in-house set procedure using pre-determined documents, will seek to progress debt recovery whilst communicating effectively with both debtor and creditor. The role will involve require excellent communication skills and a dedication to detail. Full training and support is to be provided towards passing the CAI (Collector Accreditation Initiative) which will benchmark the candidate’s knowledge and compliance to the highest standards our industry demands.

Key activities:

  • Receiving new client details, entering information into database
  • Setting up a new client file in case management system
  • Research & trace activity both online as well as through following in-house methods
  • Completion of recovery letters to be sent to debtors
  • Progress communication with all parties via letter, email & text message
  • Regular progress meetings with colleagues and Cmpany Director
  • General office administrative tasks; such as printing, filing, letter filling