Kickstart Go

Customer Champion

Evesham
Published
Sir Gordon Bennett Ltd
This job has been filled
Description

Job description
Raising support tickets to enable tracking and resolution of customer requests
Investigating and resolving customer complaints then closing support tickets
Maintaining a database of customer information
Escalating inquiries to the appropriate team, when necessary
Checking product or service availability
Assisting customers with registration or account creation
Passing customer feedback onto the product or sales team to improve the organisation’s offerings
Answering telephone enquiries